After 90 seconds, the timer will disappear indicating that the chat is now available for other agents as well to pick up. In Broadcast Routing Mode: When a visitor replies to a proactive message sent by an agent, the corresponding agent will see a timer on the incoming chat request indicating that it will be available only for him to answer for the next 90 seconds. By this way, agents can configure as many notification rules to different Teams channels in their organization's workspace.Improvement Enhanced new chat notifications in proactive chat scenarios.
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